Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Thank you for visiting and shopping at Shoppeterpan.com Following are the terms and Conditions that constitute our Shipping Policy.

Worldwide Shipping Policy
Shipment processing time
All orders are processed within 10-20 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 
Update this section if your processing time exceeds 3-5 business days.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

- Shipment method Estimated delivery time Shipment cost
100% Secured Shipping & Handling via USPS/EMS
$0.01 – $54.99 cots $4.95

- FREE SHIPPING! - 100% Secured Shipping & Handling via USPS/EMS
$55.00 and up

* Overnight delivery is only available for orders with delivery addresses within the continental worldwide


Delivery delays can occasionally occur.
Update this section based on carriers you support or local Postal.

Sometime in Situation Special maybe we change different logistics for urgent for your hand

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 5-10 days


Customs, Duties and Taxes
Shoppeterpan.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address. Please make sure all addresses are correct, we will not refund for wrong address on your part.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package (if applicable).

You can tracking from link => https://shoppeterpan.com/apps/trackingmore

ORDER IS IN TRANSIT:
??We cannot issue a refund once your order has been shipped and already in transit.

DELIVERY OF ITEMS:
In the event a customer’s tracking number states delivery was made to the customers address, Hotshopy does not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact the designated shipping company (USPS or UPS) for assistance.

RETURN SHIPPING CHARGES INFORMATION:
Shipping cost is non-refundable, unless we ship an item in error.
Returns will require the customer to pay for return shipping.
Returns on orders that utilize free shipping will be subject to a reduction in refund.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. We will not be responsible for lost or damaged returned shipments.

SECURITY CONFIRMATION:
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.

Security confirmation may be required if any of the below criteria are applicable:

Billing address does not match the address on file with the credit card provider

Shipping address is different from billing address
Order total is greater than a designated value.

Shop@Peterpan

Bangkok Thailand Official & US Warehouse Official