Question: How do I order?

Answer: Simply click the "Buy it now" button and then go to your cart. After that, please click "check out" (or the paypal button), and fill in your details.

Question: Are my payments secure?

Answer: Yes, it's 100% Secure. We use the PayPal secure payment gateway.

** You can also use the paypal checkout to pay with the major credit card companies without having to log in to your account.

Question: How long does shipping take?

Answer: Please allow between 1 to 5 weeks depending on your location.

Further information on shipping can be found here.

COVID-19 Update: We are doing everything we can to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. Based on CDC guidelines, we have taken precautionary measures to increase the frequency of sanitation in our distribution facility and have enforced a social distancing plan. Our warehouse is now working on a restricted schedule and with a smaller team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait.

Question: How do I receive multiple item order?

Answer: If you order several products, each one will be sent in a separate package (in most cases).

Question: How do you do when order error?

Answer: If you make order with error goods. You can tell our for cancel order. And t to u can reorder again.

Question: Can I make changes to my order before it ships?

Answer: Unfortunately, we cannot make changes or cancel an order after they have been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to thepeterpanshop@gmail.com with your order number and we'll handle that for you.

Question: Will I be charged right away when I place an order?

Answer: Yes, your card will be charged right away since we don't store payment information for security purposes.

Question: How do I track my order?

AnswerWhen your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can track your order from menu(CUSTOMER SERVICE ->Track informations your order)

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!


If you have any questions about my feedback policy, guarantee or any other business matters, please kindly reply email back. I will respond to you within 24 hrs.